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Problems Scrobbling? READ THIS.

 
    • muz 说...
    • Alumni
    • 2006年 9月 13日, 16:52

    Problems Scrobbling? READ THIS.

    Below you will find a fun game that should help you figure out how to get your tracks to scrobble if you find that they're failing. Please note, that by "fun", and by "game", I actually mean "rather blunt" and "walkthrough". ;)

    Eitherway, the way that it will work is that you will be confronted by a question, to which you will answer yes, or no. Once you have answered it, read the specific part relating to that question and your answer, and do so.

    Please note, this guide is only for users that have successfully installed the latest version of the software, and have been presented with the application as running and ready for use.

    Have you got the Last.fm Application running?
    Please ensure that the application is actually running, you can do this by checking to see if you've got the shiny little icon with a "i" visible in your systray near your clock. Once you find it, double click it and it should pop up.
    Yes: Go to the next question. So far, so good ;)
    No: Open up the application manually, or download and install it if need be.

    Are you sure that your scrobbling client has been set to submit?
    With the application popped up, you should see in the bottom right corner the words "scrobbling enabled". If it says "scrobbling disabled" for some reason, click the small icon to the immediate right of it.
    Yes: Carry on with the next question.
    No: Do as outlined above, and try playing a track or two now.

    Is the software set to the correct username?
    Make sure that the correct username has been set to scrobble to. You can do this by opening up the software and then clicking on the Users menu at the top. Make sure that you have your username with a tick next to it.
    Yes: Read on...
    No: Either click your username if it's already in the list, and if not, click on "Add user". From there, enter your correct username and password.

    When you play your track, does it show up on the "Now playing" tab?
    Click on the "now playing" tab, if you see the text "Not currently listening", your answer is a "no".
    Yes: Go to section B.
    No: Go to section A.

    SECTION A.
    If you're reading this, you've either got to scroll down a fair bit, or you're not seeing any Now Playing content in your Last.fm Application.

    Is your media player currently supported by the Last.fm application?
    Before we get started, let's just make sure you actually can scrobble with your client. At the time of writing the media players we officially support for Windows are:
    foobar2000 0.9.2, iTunes 7 & 8, WinAmp, Windows Media Player 10+11.

    Yes: Yeah, my player is supported, on to the next question.
    No: Sorry, but you'll either have to switch media player, or install an alternative plugin, which we do not issue support for.

    Ensure that the plugins for your selected media player are installed.
    With the Last.fm Client application open, go to Tools > Get Plugin... and follow the set-up guide as per it's instructions. For your media player, you should then find that you have "plugin installed", if it is installed.
    You can ensure that this is correct by checking that the following files exist for the relevant media player.
    foobar2000 0.9: C:\Program Files\foobar2000\components\foo_audioscrobbler.dll
    iTunes: C:\Program Files\iTunes\Plug-Ins\itw_scrobbler.dll
    WinAmp: C:\Program Files\Winamp\Plugins\ml_wa2_scrobbler.dll or gen_wa2_scrobbler.dll
    Windows Media Player: C:\Program Files\Windows Media Player\Plugins\wmp_scrobbler.dll

    Yes: Yes, these files exist and all that, go to the next question.
    No: Install these files via the wizard in the Last.fm Application.

    Are the plugins enabled within the media player?
    Sometimes, you may find that plugins are installed, but aren't scrobbling due to them being disabled. As such there are some player specific items you will need to check.
    Windows Media Player: Open up WMP, and go to Tools > Plug-Ins > Options. In the new pop-up window, select "Background" in the list to the left, and then ensure that the checkbox to the left of "Last.fm Plugin" has a tick in it.
    Windows Media Player 11: Go to the menu Now Playing > Plug-ins > Other. Please ensure that the checkbox next to "Last.fm Plugin" is ticked.

    Yes: Yup, it's all there and enabled, onwards to the next question.
    No: Carry out the above accordingly and then try scrobbling now.

    Are the files tagged correctly?
    In order for us to get data on the tracks you listen to, we rely on data stored in the file known as "ID3 tag data". This data stores the name of the album, artist, track name and the such. As a bare minimum we request just the Artist and Title fields. Depending on the player
    there are different ways to check if your ID3 data is present/valid.
    foobar2000 0.9: Select a song and then right click, and go to "Properties". From here you should see a window that will display all ID3 metadata fields that are present.
    iTunes: Select a track from your playlist or library that you wish to scrobble, and press Ctrl + I. From there, click on the tab labeled "Info", and ensure it's all filled in nicely.
    WinAmp: Select the track in your playlist, or your Media Library, from there, press Alt + 3 and you should now see a pop up box that will display your ID3 data that is present, if any.
    Windows Media Player: With the track selected in Windows Explorer, right click it, and go to Properties. From there, select the "Summary" tag, and check they're filled in correctly.

    Yes: Yup, the files are tagged okay, head on to the next question.
    No: If you wish to tag a large number of your tracks quickly and easily, it's advised you download a MusicBrainz Tagging application and pass all your files through here.

    Are the file formats non-MP3?
    On occasion there are problems with the retrieval of tag metadata from files that are not MP3 format and as such you may need to download an alternative plug-in for your media player to get these tracks scrobbled. To find out the file format of your files, open up Windows Explorer, by pressing Windows Key + E, and go to the folder where these files are stored. From there, you should see the file names such as Paranoid Android.FLAC. The bit after the period, at the very end is the file type.

    Yes: If this is the case, there are known issues with FLAC files whereby you need to download this plug-in. Also update all of your media playing software to the latest stable release.
    No: Carry on to the next question.

    Are multiple players open and being used on the same machine?
    This issue has been known to cause problems with the passing on of metadata to the application, and as such, it's advised you check you're not trying to run multiple players that can scrobble simultaneously.

    Yes: Close down all your media players and the last.fm application and reopen just one media player.
    No: Go to Section C.


    SECTION B.
    If you're reading this, you've either scrolled down too far, or you're having problems scrobbling even though the tracks are showing up in the client.

    Is the submissions server currently online?
    A good starting point is to just make sure that there are no problems on our end of things first. You can find out if the submissions server is temporarily down by either looking for a Dashboard announcement, or on the System Status Page. Also check about the forums a bit too, just to ensure if it is down, as it may take some time before we can publish a dashboard message, or edit the system status thread accordingly.

    Yes: The server is up and running after having done as outlined above, on to the next question.
    No: The server is down temporarily, please wait and check back again later for when it is up.

    Is your password entered correctly?
    Go to Tools > Options > Account. From here, reenter your password and hit Apply. Now restart the client.

    Has the folder got Scrobbling disabled?
    You may have inadvertantly set the folder to not scrobble. As such, check which folder the music file you're playing is in, and then go to Tools > Options > Scrobbling. From here, find your folder on the left, and make sure it's got a tick in it.

    Yes: Click the small square box to the side of the folder name, and try again.
    No: The folder is checked properly and should scrobble.

    Go to your profile do you see a sign-up date error?
    Head on over to your profile page, by clicking on your username in the top right corner of the site. Now, look to the center column for the following text, Submissions from before the date you registered are not allowed.. Can you see this exact text?

    Yes: Please correct your computer's time and date, and make note to check the year, as this is often overlooked.
    No: On to the next question with you...

    Do you see a Spam protection message?
    As per the above question, go to your profile and look in the same spot, and check for the text, Spam protection triggered: You submitted a track dated earlier than your last
    submission.
    Do you see this message?

    Yes: Please correct your time and date, and also ensure you're not running multiple music players simultaneously, from multiple machines.
    No: Please see the next question.

    Do you have a firewall or anti-virus set up?
    You may need to ask your System/Network administrator about this one, but try to find out if you're running either of these. A common place to look would be the icons that are alongside your computer's clock.

    Yes: Either disable them, or set them up to allow "lastfm.exe" to have access to the internet.
    No: Please see Section C.

    SECTION C.
    This is a last resort section, and as such shouldn't be treated lightly. Please perform the following in the order outlined, and if they don't help, read on:

    Close the application by right clicking the icon in the tray near the clock, and selecting "Exit". Now re-open the client and try again once more.
    Try a restart of your machine and try scrobbling again.
    Uninstall the application completely from your system and perform a reinstall.

    Ziomek2000 在 2010年 9月 9日, 9:14 编辑
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