October 21st site update - forthcoming changes for subscribers

AkoVigor sagte:
Really?! But not for much longer.

;-(

It’s not a feature – It’s a bug.

When is the music industry going to change this stupid forbid-everything mentality and try to adapt to the new standards? And can it be that last.fm couldn't do better than that?

I'm yet another extremely frustrated and disappointed subscriber who is cancelling his subscription.. So sad. RIP last.fm, it was so good while it lasted.

Not a good move. Have been a user for 5 yrs, 4 yrs a subscriber and hoped this day would never come.
There is not much of a point being a subsciber anymore so I wont be renewing until I know what new features are in place..if any.

wolo999 said:
For all those i-cancelled-my-subscription guys. I think they have firgured in the loss of 10-20% customers so your assertions aren't going to change anything. Some of the customers are PayPal-happy and will stay no matter what, and there are certainly people who are going to wait and see what the advertised new functions are.


I did not cancel in hopes of them doing something about it. I just refuse to pay for a service that I can no longer enjoy. I subscribe to be able to listen to my personal tag stations as well as playlists & loved tracks. After Nov 17th there is no point to continue to give them any $. If this changes I will renew but I seriously doubt that will ever happen. I use www.rdio.com and MOG now. I do not need to pay lastfm also. Who is to say the next move wont be a total shut down of stat tracking. I can see the writing on the wall.

I think one should go directly to the suits calling the shots in the CBS Digital group, the guys at LAST.FM have no clout since they were bought off. People are afraid to loose their jobs so they just go with the flow, money in the bank and f**k the client. So if no one is hearing us here we should go to the following emails, links and write positive and determined messages to the people in charge:

CBS LAST.FM customer service email: office@last.fm

CBS Interactive Feedback Form email (just for the annoy factor): http://www.cbs.com/info/user_services/fb_global_form.php

CBS Digital Radio suits (from legal guys to PR guys): mbiemolt@cbs.com ; peter.bowen@cbsradio.com ; wayne.ward@cbsradio.com ; erik.white@cbsradio.com ; tdfrederickson@cbs.com ; nate.azark@cbsradio.com

Please write coherent messages to these people and explain in an polite way why it is wrong to do what they are doing and that there are people willing to pay more for a better service that is inclusive of what is being cut and a few more benefits. Show that LAST.FM is a viable service and a landmark in the internet music market even more so than iTunes. All these emails and links are public and are not a breach of privacy, they are there for the exact reason i am posting them, feedback from users/clients. MAKE YOURSELVES HEARD PEOPLE!

I would have wrote my reply yesterday but I was left stunned and speechless by reading this shocking news. (Not to mention music-less..)

I'm not happy with this "no playlists" malarkey at all. As a long-time subscriber and active user of playlists, it will be a major loss to the Last.fm experience for me. This website used to be great the way it was before without all the changes, and fiddling about with adding features that quite frankly the majority of us doesn't want or use that much. All we want is to play the songs we like.

After 17th November, I can imagine (in a bad dream) having to sit through a lot of bad songs on the global tag stations that we simply do not want to hear, to get to a few good ones that we do, frustrating us the listeners. I'll have to return to listening to cds to hear some I guess. Last.FM when you could listen to songs in full was great for discovering and more importantly listening to new music. But now that's gone. How are we going to hear the great new music that is recommended to us now? Because if you playlist what is recommended to you, you're stuffed. And by tagging, well, that'd take forever for that particular song to come around on a global station.

This is not a good deal for subscribers, but i'll stick with you for now until I see the next update after No Playlist day, when I hope and fully expect to see something great and very big developments and strides forward. Not more disintegration of a once mighty website, in which if this is the case then I may be forced begrudgingly away from this site, or at least stopping using it as much as I currently do and withdrawing my subscription. What a shame.

I don't want to waste my time tagging songs again, only for that to p!$$ off as well in 6 months time in the next update. We need a quick and easy way of tagging all songs within a playlist without having to redo each and every track individually one by one like that we're all being forced to do so now that we can play them again. A button should be introduced alongside every playlist under "tag all as" or something like that. That would at least appease me, please seriously consider this option. It'd probably be very easy to add I would imagine. Support my idea HERE if you agree!

I don't want to quit being a subscriber, it does have it's advantages, but I definitely think that the cost of subscribing should be reduced now, or if you stay on a subscriber you get a year free or something at least reduced off of the price of carrying on. It simply isn't worth that without being able to play the music that you want to hear when you want to hear it, the one key functionability that I want from this site.

I used to really love Last.FM but you're ruining it update by update. :-(

"November 17th - the day the music dies."

I'm posting this still in shock and anger after logging in this morning and spotting the pathetically small notice about the November 17th station changes.

Tiny notice..big sodding impact!

Check my grecian2007 profile - I have185 personally tags and 25 playlists which I have built up over the last 3 years of listening to last.fm. I hate being compartmentalised - I want to listen to the widest range of music and the personal playlist format meant I could mix the Pussycat Dolls, Afel Bocoum, Steely Dan, Swervedriver and Beck successively, if I wanted. At a stroke you will wipe out the main advantage of last.fm to me and as yet I see no viable alternative!

If that wasn't bad enough, the way you communicate this is spectacularly clumsy and really gives the impression that you don't give a monkeys about the effect these changes will have on your subscribers!

First of all you give a paltry 4 weeks of notice - not much time to investigate potential alternatives to last.fm, is it? You give cursory advice of the loss of the services, along with some airy-fairy promise of a feature "you know we'll love" (I'll wait and see before I judge thank you very much.)

And then there's a link promising supposed options if we're still disappointed. But when you click through there are no options in fact, just a button to get a refund.

What you're saying is, if you don't like the changes, just f***off! Is this the best you can do in the way of sensitive and diplomatic communication?

Oh, by the way you may like to know that I chose my most recent mobile phone and its 18-month contract on the basis that I would be able to stream tracks from my last.fm playlists - are you going to refund me that as well?

A very disappointed and angry subscriber,

Grecian2007

Things could be a lot worse. I have faith in the Last.fm team, and believe that they're doing the best that they can. Looking forward to seeing what you guys come up with for this new station. I subscribe to support Last.fm, since the radio is free for me. So long as I can discover artists, I'll stick around. Keep up the good work guys.

This is nothing more than a move to "control" what you hear rather than what you want to hear. If last.fm really cared about us the "users" as they so proclaim this would not be happening. Period. They would find a way to make it work. Even if that means jacking up the subscription pricing.

I am very undecided about Last.fm at the moment, because there were promised new subscriber features by CBS unit’s product VP Fred McIntyre for Q2 2010, and now that. :(

That's why this announcement is a big disappointment, even though i didn't have used these discontinued radio stations that much, as less than 1% of subscribers have used them as i was told.

But let's wait and see...

I can't agree to this very suspect decision of last.fm.
The radios were an good way to listen to some different artists and discover so new ones. Without it, last.fm is going to loose something... something, what was really a big part of it and which formed it!
The tragedy is, that you only concentrate on the money nowadays - and not really to music.

I bet grecian2007 got a nice android phone so he could run the android app to listen to his loved tracks, i myself invested in an Android tablet whose main use was ( you guessed it) listen to my Loved Tracks and my friends Playlists. How about that? I spent around $200 bucks in this crap just because of LAST.FM, i annoyed the developer so that the android app worked better on my device and now 4 months later it`s main use has been obliterated. God...i even thought of buying a shinny new phone and an internet data plan so i could have my tracks on the go....not any more. Keeping my crappy Windows Mobile Phone, which already scrobbles to LAST.FM and apparently that is as good as it gets. I know what music i love, LAST.FM was working fine for my music taste, i was paying because of that and now you screw this up. What next? - No recommended tracks?, Cannot hear my friends Radios? What? WHAT?

Tecfan said:
weevilwhey said:
said and done : it is *c*h*r*i*s*t*~mas eve & we cherish our belonging to Co-mmunity .*t*We May Never Pass This Way Again

seriously. STFU
You can easily ignore this person's posts. No need to be nasty.