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Account stolen and deleted, lost suscription

 
    • mom0 说...
    • 用户
    • 2010年 4月 23日, 17:14

    Account stolen and deleted, lost suscription

    Hi, yesterday, I don´t know how, someone took my account and removed my profil, my list, my suscription... luckly I've recovered my nickname,mom0, but not my suscription. I've got the Id of my last pay, on 14 abr 2010 19:08:40.

    How I get it again? What can I do? Moreover I can´t scrobble my music, and I don´t know why, the diagnostic in the software of lastfm is Ok.

    I've lost the list of five years, help me to get my subscription Thank you.

    • e-iwona 说...
    • Alumni
    • 2010年 4月 23日, 17:23
    Hi mom0,

    I am sorry to hear about that.

    Please forward to us the receipt of your PayPal transaction, including your transaction ID. We will look into this for you and try to resolve any other issues with your account.

    e-iwona
  • Asking me to pay again

    I went to log on today and it said that my free trial is over and i need to pay. I have an account that I am activly paying for already.

    • DFA1979 说...
    • 付费用户
    • 2010年 4月 24日, 9:45

    Re: Asking me to pay again

    joematthe7 said:
    I went to log on today and it said that my free trial is over and i need to pay. I have an account that I am activly paying for already.
    Your account doesn't show up as being a subscriber account. If you should have a subscription, contact support, and they should be able to sort it out for you (include a copy of your paypal receipt).

    • mom0 说...
    • 用户
    • 2010年 4月 24日, 10:57
    Hi mom0, I am sorry to hear about that. Please forward to us the receipt of your PayPal transaction, including your transaction ID. We will look into this for you and try to resolve any other issues with your account.

    Thank you very much. I've already sent the email with the receipt of my PayPal transaction, including transaction ID. The issues with my account still remain. I hope you help me. Thanks again. :D

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